If a problem is discovered that needs an explanation rather than a software adjustment, we will add the solution to our trouble shooting guide.
If you have a question that is not covered in the documentation simply email us.
The Customer did not get a confirmation email.
If the payment has completed giving a transaction ID and the booking saved as ‘Paid’ then the email will have sent.
There are a couple of possible reasons if they did not get the actual email.
- They did but it is in their spam folder.
- They misspelt their email address when making the booking.
Attempted booking instantly refunded.
If a customer attempting to make the booking takes longer that the allowed number of minutes to complete the payment then the booking will be cancelled. If the payment is completed after that point then it will be automatically refunded. This is to prevent double bookings.
This allowed number of minutes is controlled under the setting Cancel Pending Booking (default 30 minutes).